Hello, gmsi.
While we wait for other users who may have experienced this error code to respond, let me shed light on why you received bank error 163 in your bank account.
Error code 163 is detected if there's an issue with the connection Intuit utilizes to retrieve the customer's banking information. This happens when the bank changes its Internet service provider, an incorrect login link or website URL is used, or the bank's website is temporarily down for maintenance.
To verify, you'll want to reach out directly to your bank to see if they're performing any scheduled maintenance or if they've switched internet service providers.
If you've used the wrong login link or your bank has changed to a different internet service provider, let's try re-entering your sign-in information for your bank account to ensure that your account and details are correct.
You can follow the steps below:
- In the left navigation bar, select Accounting, then click Bank Transactions
- Choose the bank account that isn't connecting, then click the Pencil icon.
- Click on Edit sign-in info.
- Re-enter your sign-in information for your bank account.
- Once done, save the information and update the bank to download new transaction.
If the issues persist, I recommend contacting our Banking Support team. Since this is a public forum, they have the necessary tools to securely access your account and further investigate the root cause of this issue.
Alternatively, you can manually upload your bank transactions into QBO by importing them using a CSV file.
Once finished, you can start to categorize your downloaded transactions to avoid duplicate entries when you start to reconcile your account.
Feel free to revisit this thread if you need further assistance.
