Hi madbotpty,

Thank you for sharing the feedback you received and for mentioning that it is about the bank FNB. Yes, there is a ticket about an ongoing investigation.

You can either wait until the issue is resolved or download the transactions from your bank's website and upload to QuickBooks. This way, you can do your other tasks, like reconciling your account, while waiting for a solution. This article explains about the process: Manually upload transactions into QuickBooks Online.

Let us know if you have any other questions about online banking.