cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here

Reply to message

View discussion in a popup

Replying to:
Mark_R
Moderator

Reply to message

I appreciate the detailed information you've shared, @PST12.

 

At this time, we received reported issues connecting the Standard Bank account to QuickBooks Online and getting the 102 error code. Rest assured, our product engineers are diligently working on a fix to this issue.

 

As a workaround, you can consider importing your bank transactions manually into QBO. For more guidance, check out this article: Manually upload transactions into QuickBooks Online.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-72282. To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Once the issue is resolved, you can now categorise your bank transactions to put them in the correct accounts. For more guidance, feel free to check out this article: Categorise and match online bank transactions in QuickBooks Online.

 

Thank you for your patience while we're working on this, @PST12. If you have any other questions about QuickBooks, feel free to leave a comment below.