I can see you're trying to change your bank account in QuickBooks Online, @asjhhafj45. I'm here to help you rule this out for you to update the account completely.
The error usually occurs when you're having trouble downloading accurate banking information. I suggest reauthenticating QuickBooks with your bank's website. Start by signing in to your QBO company using an incognito page. Here are the shortcut keys to open it:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
Once logged in, follow these to reauthenticate the account:
- Open the Banking menu.
- Select the tile of the account you're working.
- Click on the Edit or pencil icon, then hit Edit sign-in info.
- Re-enter your bank's sign in details.
- Save the data and update the bank for new transactions to download.
If everything is set, you can read these helpful resources to know more about handling bank transactions in QBO:
We're available 24/7 in case you have other questions about banking or QuickBooks as a whole. Take extra care!
