Hi Wendy,

Let’s check out why your Standard Bank isn’t downloading updates.

Is there an error message or code when you click the Update button on the Banking page? This will help me check if there is an investigation with Standard Bank’s connection to QuickBooks in your country.

In the meantime, you can download your transactions in using a Web Connect file, and upload them to QuickBooks. I’m sharing with you the article with detailed steps in downloading and uploading your transactions. Please check this out: https://community.intuit.com/articles/1145233.

You can always get in touch with us again if you have other questions. We’ll be around to help.