Thanks for getting back here, Advanced_User.

I also appreciate the screenshot you've attached. It seems that you have already sent the request support for your bank.

While we're unable to check the request status, you'll want to search for the bank's name or URL to see if it was added.

In the meantime, you can manually import your bank transactions by following the steps here: Manually upload transactions into QuickBooks Online

In the future, if you're able to search for the bank's name and can connect your account, you may see some duplicate transactions. What you can do if that happens is to exclude them by following these steps:

1. Go to Transactions > Banking.
2. In the For review tab, put a check mark on the duplicate transactions.
3. Click the Exclude button.

Here's a sample screenshot for a visual reference:

After excluding these transactions, you can delete them in the Excluded section.

I'm also adding this article to help you match and categorize your downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.

If there's anything else you need help with your QuickBooks account, please let me know in your reply. I'll be right here to help. Have a good day ahead.