I'll help you get to the bottom of this so you can add the interest earned, aselix68.
Since none of the given troubleshooting resolved your concern, I recommend reaching out to our QuickBooks Online support. They can check your account further and will be able to provide another option to help you out.
Here's how:
- Click Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
You can also check this article for detailed information on how reconciling works in QBO: Learn the reconcile workflow in QuickBooks. It provides a workflow which is easy to follow.
Let me know if you need anything else.
