Hi sonet.beninca,

Thank you for reaching out to us about online banking.

QuickBooks is preventing you from having duplicate transactions on the Banking page. This is why it’s disabling the automation process. However, you can still download your bank transactions by clicking the Update button on the Banking page. This process is also called manual update. You can refer to the screenshot.

Here’s an article about online banking that you can use as reference in the future: Assign, Categorize, Edit, and Add Your Downloaded Bank Transactions.

If you need anything else, feel free to comment below.