Good morning

Standard Bank is not updating the bank feeds on one of my clients on QBO. I'm using QBOA to access their QBO so I don't have their banking log-in details on hand.

This error only happens with Standard Bank. All my other clients' bank feeds are updating normally (Banks: FNB, Nedbank and ABSA). 

I last contacted QB support on 24 April 2020 and they couldn't find a connection error on their side. This is also the last time the bank feed was updated. 

This appears to be a frequent error that occurs with Standard Bank only. Please with QB head office take a look at their side to see if the API's are working correctly between QBO and Standard Bank (South Africa). I cannot keep asking my client to update the banking log-in details - he is already frustrated as it is.