This is not the service we want you to experience, @JCausley.
I understand the impact of any delay of not being able to connect your bank with QuickBooks. That being said, let me share additional information to make sure you're able to resolve this ongoing connectivity issue.
On the other hand, @Mollcons is correct. You'd want to make sure to use a regular browser when linking your bank.
In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, you can follow the steps shared by my colleague, @MaryLandT to connect your bank. If you're able to successfully link your bank, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.
If the issue persists, I'd recommend contacting our Customer Care Team. This way, we can request a formal investigation to determine the root cause of this on-going recurring connectivity concern. Here's how to contact them:
- Log into your QuickBooks Self-Employed account through a web browser.
- Select the Assistant option in the upper-right corner.
- Ask general questions like βError when connecting Lloyds bankβ.
I'm adding these article to help you manage your connected bank accounts and transactions:
Please know the Community has your back if you have other questions. Iβll be right here to assist further.
