I am having the exact same problems, I keep retrying it as it says for two weeks now and no change. I have deleted Lloyds Bank from my QuickBooks account and went through the whole recognition process again and at the end of it the Lloyds Bank app said it couldn't connect to QuickBooks and to try again later! I've been going round and around in circles for ages and I want to scream! Also It's only a month to go until we need to file our self-assessment TAX RETURNS and I need QuickBooks to be WORKING!! I've been giving you my money for over two years so the least I would expect is for the service I am paying you for to be working! It is so frustrating that you can't simply speak to someone. At this rate, I'd quite happily sit on hold on the telephone for hours if it meant I could speak to a human being and get this resolved.