Thanks for providing us additional details of your concern, les-mullins001.

Currently, we have an open investigation about the message or banner that creates new connections instead of reauthorizing already connected HSBC bank accounts. Please know our software engineers are already working to identify the cause and rectify the issue. Additionally, we recommend disregarding the banner and remove the duplicated connection in the Banking page to avoid generating identical transactions,

While we're working on this, you'll want to give us a quick chat so we can add your contact information to our notification list. When we get this sorted out, we'll send you an email update. Here's how to connect with us:

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) icon at the top right.
3. Enter "Talk to a human" again in the search bar, then select Live chat.
4. Click Live chat again.
5. Enter "Reauthenticate banner creates new connections instead of reauthorizing already connected account." in the description box, then click Let's talk.
6. Select Start a chat.

Once you're in, please have our representative link your case to this investigation number for faster transaction: INV-45574.

I also recommend reading this article to learn how to streamline the categorization process of your bank transactions:

• Setup bank rules to categorize online banking transactions in QuickBooks Online

I'm just a few clicks away if you have any other concerns or additional questions. Stay safe.