Hello, jenningsplumb.
I'll take note of your experience from our support and use it to improve how we can provide assistance in the future. I also appreciate your time doing the steps with the agent. That said, I'll shed light on what's going on with the Barclays connection, and help you import your transactions.
I checked our system, and I can see that there's a reported issue about the Barclays connection. Our engineers are currently working to get this service running again.
While waiting for the fix, you'll want to upload your Barclays transactions manually in the meantime. You can check this article for a guide: Manually upload transactions into QuickBooks Online.
You can also contact us if you want to be added to the list of affected users. The engineers will send an email update as soon as the Barclays bank connection is restored. You'll want to use the same steps or phone number to reach us.
Here are the steps if anyone with the same issue wants to add themselves to the list:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
For more details, please see this page: How to get help with QuickBooks.
After uploading your transactions, you can start categorising and matching them. When you're done, you have the option to start your regular bank reconciliation.
We sincerely appreciate your patience as we're working on restoring the Barclays connection. If you have other QuickBooks Online concerns, please let us know.
