@Becky29 wrote:
Hello rossholmes :waving_hand:, Thanks for reaching out and sharing your experience, With First Bank you will be prompted to input your security information in to get your transactions as this is down to the connection that it is on, We don't have a connection to open banking as of yet. This may be something that changes in the future, but as of now, there have been no changes that have been made to the current connection.
Becky, you haven't even managed to name the bank correctly - it's 'First Direct' not 'First Bank'. First Direct DOES use open banking and it has worked sporadically with QuickBooks so stop trying to claim that FD doesn't have open banking. Your company has already acknowledged TO First Direct that QuickBooks has a problem under investigation - they gave FD an investigation code which I mentioned before - 43299 - so trying to put the blame elsewhere is just not satisfactory customer service.
