I immediately went back to live chat, following your advice. I am still on it now, after 1 hour he does not know what to do and so far this does not seem true:
'They have the tool to securely verify your account and check why you're unable to perform the process.'
At the same time I have 2 consultants trying to sort it out.
I have now spent 9 hours on it. I hope this thread serves as useful info to other people considering using Quickbooks. What is clear is this: Quickbook will not go into your account and fix a problem. And this has not been the first problem.
This is where I am now. I have been waiting 45 minutes for the chat support agent to get back to me and he is ignoring my messages in this period.
is this for banking transactions?
ok no problem, and how are your files formatted
ok, no problem, can we set up a screen share?
To further understand what’s been happening/what we are trying to achieve, I’d like to suggest connecting to your screen. Before we begin, please close any confidential or sensitive information that you might have opened on your screen. I want you to know that if you feel uncomfortable, you can disconnect by selecting the ‘X’ icon that will appear once we are connected. Stay in front of your computer so that we can work together and so you are able to keep track of everything that we are doing. I will end the remote access once we resolve your query.
When you are ready, please go to this website using another browser:
Once you’re there, it will give you a session key. Please let me know the key so I can proceed on joining the session.
ok, file is ready i think Read
yesh so if we try and upload again
can you check my qb account first? is there something i need to do to get it to accept the file? Read
so go back to where you are uploading your CSV to
so if you go through the process and show me where it isnt liking whats goingon
so you are going straight to upload without assessing the file or account? Read
ah so can we go back to the csv file
i want to see if we save it as a CSV file but in a different format, the msone
so save as a mac csv file on a windows machine? Read
do you have access to chrome at all?
can we can we try in chrome?
makes no difference though. Read
So im just contacting the offline team to see whats going on
tell them this too. it loads ok in my accountants verison. yesterday they got rid of me by blaming paypal, which was not an acceptbale conclusion Read
can we try saving the CSV file as a new file so if we rename it, sorry just trying to cross out every possibility
we did do that by adding MS DOS....but anyway.... Read
can you please rad this link? Read
Sorry it's taking longer than expected to reply. Your agent will respond shortly.
can you please let me know if any versions of QB do not allow csv imports? Read
you have been gone 45 mins and have acknowledged none of my messages. Please note this makes me think you have left the chat, not a good feeling to have after 9 hours of unsuccessfully tring to load this file.
