Glad to have you here in the Community, @jjeh102.
You've got me here to share some insights about the security requirements that you've been through when accessing you bank feeds.
QuickBooks is compliant with the new legislation through Open Banking. It allows customers to share their financial information electronically, securely, and with permission that is confirmed every 90 days. This can be the reason that you're required to input my special word and auto-generated passcode to access your feed.
To get this issue sorted out, you may check out the link attached to verify if your bank supports this feature already since it has been effective starting March 2020: Understanding if you can upgrade your bank feeds to Open Banking.
To give you the complete details what Open banking is all about and on how does it work in QuickBooks Self-Employed, please visit these articles below:
Let me know if you have any other questions. I'll make sure you're all set. Take care, Jeff.
