Thanks for getting back to us and providing the code you encounter, @Serenae.
Both error 187 and 109 can be resolved by updating your login credentials on the bank's website. Make sure to verify as well the security questions and answers to get past the prompt when connecting QBO to HSBC.
I recommend checking out these articles for reference:
Once done changing your password, go back to QuickBooks and update your sign-in information. Here's how:
- Log in to QuickBooks Online.
- Go to the Banking page and select the Banking tab.
- From there, choose HSBC and click the pencil icon to Edit sign-in info.
- Type in your new credentials.
- Hit Save and connect.
For more details, take a look at this article: How to update your bank account sign-in information.
If you have any questions regarding bank connection errors, let me know. I'm more than happy to help. Have a great weekend!
