We don't want to see you go, Grant0610.

As what JamesC discussed, this is normal. Your online banking is set up with a One Time Passcode. 

With regards to Direct Feeds, the unique number is shown on the HSBC website. If you're unable to find it there, you can reach out to your bank, and ask for the information.

In case you've encountered an error message, please check this article on how to manually update an account to fix banking errors. 

Please let us know if you have more questions. We're right here to address them for you.