I appreciate you for always getting back to the Community space.
Our main goal is to make it efficient and effective for users to carry out any tasks in QuickBooks. Would you mind telling me whether you get an error notice? This will assist us in offering the right solution for this problem.
Sometimes a user may experience runtime issues or errors within the program because of the full browser's stored cache. In the meantime, let's fix the problem through basic browser debugging.
Let's first sign in to your QBO in a private window. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If the bank feed is working, return to your regular browser and clear the cache for a fresh start. You can also try another supported browser because there may be an issue with the one you're using.
Moreover, if you receive the error message mentioned above, I also recommend contacting our live support. They can investigate your account thoroughly and may create a case if necessary.
I've also included the following articles that you can use for managing transactions in QuickBooks Online:
We're always here willing to assist you with any QuickBooks-related concerns. Click the Reply button below or post in the Community again for future inquiries. I'm happy to assist you today!
