The executive team at Intuit works hard to give customers experiences that make running a small business easier, @CH360.

I wish you didn't have to overcome all these hurdles when communicating with our support. Nonetheless, I will relay your experience with the support department to our management. Thus, we are doing everything possible to provide a great experience.

I've filed a formal complaint on your behalf with our Banking team for them to investigate your account and support experiences and take further action as necessary. Rest assured that your issues have been acknowledged and will be addressed accordingly. They may contact you for additional information.

Again, we appreciate your patience as we work through this. If you ever require further support, please respond to this thread. We will make every effort to provide assistance and get you back on track.