I hear your sentiments, CH360. I'm aware of the difficulties when the Online Banking Administration user creates suppliers in QuickBooks Online (QBO) without your authorisation. Let me ensure you'll get the assistance you need to prevent this from happening again.
QBO creates specialized user profiles automatically to track particular actions in the audit log. The Online Banking Administration displays a change that QBO performed automatically in connection with your linked bank accounts.
I understand this may have been an inconvenience for you and your business. For further assistance, it's best to reach out to our customer support team. They have access to a screen-sharing tool that can determine the cause of the issue and walk you through the resolution.
To do that:
- Go to the Help (?) icon.
- In the QB Assistant section, provide a brief description of your concern.
- Click Contact Us to connect with a live support agent.
- Choose between Start a chat and Call us.
Feel free to check the support hours through this link to ensure you'll be assisted timely: QuickBooks Online Support.
Moreover, it's recommended to reconcile your accounts once a month to ensure that the transactions you've entered into QBO are accurate compared to your actual bank statements. Doing so will guarantee that your books are correct and balanced.
Please don't hesitate to notify us if you have further clarifications about the audit log. We're always available in the Community to assist you. Take care.
