Thank you for integrating GoCardless with QuickBooks, @Matt Crump. I’m here to share some troubleshooting steps to help you correct your customer’s payment.
Yes, we’re unable to change or edit the amount of the charge for your customer once you've sent the invoice. With this, you have two options you can choose from to correct this.
First, you can edit the amount from the invoice you’ve created in QuickBooks so it’ll match with the payment you received from Go Cardless. You can then create another invoice for the remaining balance or refund the excess.
Second, you can exclude the payment from Go Cardless. After that, let’s record the payment you received and then create new invoice for the remaining amount or a refund if your customer overpaid.
You’ll want to visit these articles to guide you with the process of creating an invoice as well as a refund:
I’ll be here to help if you have any other questions or concerns besides receiving payments via GoCardless. Just add them to your reply below. Always take care!
