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Everything you need to know about connecting your bank and credit cards in QuickBooks Online

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Matt Crump
Level 1

GoCardless integration

GoCardless is integrated with my QBO but one of the customer payments is incorrect. The deposit amount in QBO is different to the actual amount taken from the client by GoCardless, and thus different to the amount I received.

I can't seem to edit the automatic deposit transaction to correct it.

I think this happened because I saved an invoice I was working on before I'd finished it to check an amount. I almost immediately went back in and updated it before sending to my client. I hadn't realised GoCardless would kick in the second I hit save but now I can't match the transactions because it's out.

Has anyone else had this and how can I correct it?

Thanks

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