Good Day

I am having trouble loading .CSV files for my banking transactions.

Once I have loaded the .CSV files in the correct format and QuickBooks picks up the transactions it allows me to select them with the correct Information under the correct columns
IE"2022-02-08, L23 February, R800" without any errors but once it has loaded the Descriptions lose their Numbers and only the letters remain, so when the bank records reflect on QuickBooks it becomes
"2022-02-08, L February, R800" and there are no numbers for allocating purposes! It does this on ALL my transactions. 

I have been online with Customer relations a few times and we have not found any solution to my problem, they say the problem is on my side but I have tried from different Devices using multiple different CSV files from 2 different banks, on 2 different internet connections. 

Please help!