Hi daniellecl.

Being able to reach a member of our support team when they need help is something we make sure all our customers can do. I'd be happy to provide our support teams contact information.

In order to contact the Canadian support team for QuickBooks Desktop you can contact the phone number provided in this link. For QuickBooks Online you can schedule a call directly from your account by following these steps: Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

You can also reach out to us in social using these links: Facebook, Twitter, and Instagram.

All support teams hours of operation are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!