@JamesDuanT hey, here's the case number I opened via email 19 hours ago: [removed].

All I've gotten from there is advice to retry. And in incognito.

Nah, it's still not working. It hasn't worked since the first time I tried in July. It's not behaving the same as it used to either. Please don't make me repeat information that I inclueded in the email chain - in the same way I'd have liked if the CS rep in email didn't ask me questions answered in this thread that I linked to and that should be, minimally, visible on the internet.