Thanks for getting back to us, SebastienBruggeman and dyanawu.

To get your concern escalated to our higher tier, I'd recommend contacting our Technical Support Team just like JessT suggested on the earlier response. They'll be the one to create a ticket for escalation and further assist you.

1. Click Help in the upper-right corner and select Contact Us.
2. Enter the details of your concern and click Let's talk.
3. Select how you want to reach them and enter the necessary information to complete your request.

Or

1. Click Help in the upper-right corner and type Talk to a human.
2. Type I still need a human and another options will appear.
3. Type those phrases repeatedly until you get this response:
4. OK. Here’s a shortcut to connect with my humans.
5. Click the Contact us link and select how you want to reach them.
6. Enter the necessary details to complete your request.

We appreciate your patience as we get this working.