I can share some information that can help you with syncing your bank account to QuickBooks, @JPNG08.
There's an ongoing issue with OCBC. Our customers are encountering an error when trying to sync their bank to QuickBooks Online (QBO). Our Product Engineering team is already aware of this and is now working on the connection between OCBC and QuickBooks Online.
In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.
You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 75552. Here's how:
- Go to the Help (?) icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our team.
Here's more information about the different types of support we offer and their availability: QuickBooks Online Support.
While we're still working on a fix, you can manually add the transactions to your QBO account. For detailed guidance on how to get the transactions from your bank, check the format, and upload it successfully, check out this article: Manually upload transactions into QuickBooks Online.
Once you've added these transactions, check out this article on how to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.
Let me know if you have further questions about syncing your bank account. I'm always glad to help in any way I can. Have a great rest of the day!
