Thanks for keeping in touch with us, Patrick2B.

I can only imagine the effort and time you spent to get someone to help you with this connectivity issue with your OCBC bank. Having the ticket number from our phone support means your issue is being taken care of. They send you an email notification the moment the investigation is done and the solution is available.

If you wish to follow up, you can contact us and provide the ticket number to the responding agent. This way they pull up your account and give you the status of the investigation.

You might want to visit the following link to become more familiar with the features and functions of QBO: Help Articles.

I'm looking forward to hearing this being resolved. Let me know if you have other QuickBooks questions and I'll be here to help. Wishing you a good one.