Please don't suggest a work around ~ A key feature for choosing quickbooks we were sold on, was seamless integration with financial institutions.  

We don't want a work around, we want the product to work as promised.  I've been chatting with your technical support team for almost an hour (BTW I have a broken finger and it's difficult to type, but your support would only accept chat. not a personal phone call.  Very disappointing)  Why can't I talk to a human?