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JaneDave_I
QuickBooks Team

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Let's ensure to address your issue by directly connecting you with our live support team, curren.

 

First, I'd like to gain a better understanding of the error you're experiencing with your uploaded bank transactions. Have you encountered any error messages? Any additional information is much appreciated.

 

Considering this problem has persisted for over a month, I recommend contacting our Live Support team. They have the necessary tools to securely access your account and further investigate the root cause of this unusual behaviour.

 

Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
  2. Select (?) Help in the upper right corner of your screen.
  3. Type a question or topic you need help with, then select Contact a human.

 

Please refer to this article to know the availability of our experts at your own convenience: Support Hours.

 

Feel free to reply to this post if you need further assistance.