Hello, rosemaboot6988-g.
Thanks for joining this conversation. Allow me to jump in and help ensure this is taken care of for you.
If you already followed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
- Select Contact Us.
- Enter your concern, then click Let's talk.
- Choose a way to connect with us.
To learn more about fixing reconciling issues in QBO, consider checking out this article: Fix issues the first time you reconcile an account in QuickBooks Online.
I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment below if you have additional questions about this or anything else. I'm always here ready to help. Take care.
