Hi grsingh!

I know that you need to reconcile your account. I'm here to help you.

QuickBooks Payments automatically creates a deposit transaction for you. The most possible reason why the paid invoices, as well as the lump sum deposits, are showing when reconciling is that they aren't linked. I suggest you edit the deposit so you can link it to the invoice. Check the detailed steps here: How to link a deposit to an invoice.

I've added a link for more info about QuickBooks Payment reconciliation issues: Fix QuickBooks Payment deposits that don't match your bank statement.

Also, I'll take note of your experience with our Support Team so we can improve our service. 

In addition, you may want to visit our FAQs page for more details on how to manage your QuickBooks Payments account and transactions.

I'll be here if you need anything else. Take care!