I have tried speaking with QBO support staff on 5 different occasions. All 5 times I was hung up on abruptly when the strategy the individual tried to resolve the issue failed. Every rep I have spoken with has not been able to help and when they realize that, they have hung up on me. I asked to speak with a manager during my 6th call and I was told I would receive a call back. I received no call back so I am quite literally at a loss of options. I don't know how to reconcile my books and solve this issue. The only option I have left at this point is to choose a different accounting software and transfer my books over to another app.