I appreciate the detailed information you shared regarding account confirmation when changing your payment method for App Transactions in QuickBooks Online (QBO), Mastrong.
To address the issue, we can try some troubleshooting steps to determine if it's browser-related:
- Refresh the current page (Ctrl+R or Command+R)
- Sign out, then sign in again to your QBO account
- Use a different browser
- Use a private or incognito window:
-
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once done, try updating your payment method.
If the issue persists, I highly recommend contacting our QuickBooks Live Support team. They have the tools to conduct a detailed review of your account, identify the root cause of the problem, and guide you through the appropriate steps to resolve it.
Here's how to reach them:
- Navigate to the Help (?) icon.
- Click on the Search tab, then select Contact Us.
- Make a brief description of your concern, then click Continue.
- Choose either Chat or Callback options.
You can check out this article for support hours to see when representatives are available to help: Get help with QuickBooks products and services.
Feel free to reply to this thread if you need further assistance with any QuickBooks concerns.
