Let's work together to troubleshoot your TD Home Equity FlexLine account to ensure it syncs correctly, Mary.

To start, it seems your message was cut off. Could you please provide more details about the issue you’re experiencing with reconnecting and the possibility of creating a new account?

In the meantime, I recommend visiting your bank's website to check for any maintenance announcements or system alerts that could affect the connection.

If the bank’s system appears normal, try re-entering your login credentials to refresh the connection. Here’s how:

1. Log in to your QuickBooks account.
2. Navigate to the Accounting menu and select Bank Transactions.
3. Click the pencil icon on the connected bank, then click Edit sign-in info.
4. Re-enter your login details.
5. Once done, click Save and connect.

Please don't hesitate to leave a comment if you have any additional questions.