Let's troubleshoot this to ensure your bank transactions sync properly in QuickBooks Online (QBO), Lin-Zheng.
First, could you let me know if you encountered any error messages while accessing your transactions from Scotiabank? This information will help us provide an accurate solution to your concern.
In the meantime, I recommend logging in to your bank's website to check if there's ongoing maintenance or a temporary outage. I suggest reaching out to your bank to confirm if there are any known issues on their end.
If everything is fine from your bank's side, let's proceed with the manual update to force download your transactions. Here's how:
- Navigate to the Transactions menu and select Bank transactions.
- From there, locate the bank account you're having issues with.
- Next, select the Update button.
If the issue persists, you may consider manually importing your bank transactions using a CSV file.
Feel free to post here in the Community if you have other concerns or questions.
