Hi icbmredrat,

Thanks for joining us here.  I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they can connect with you virtually and navigate you through the process, so you can complete your QuickBooks goals as soon as possible!

Let us know if you have any other questions.  We're here to help!