I see. Normally, when a workaround isn't provided you're given the option to escalate so our engineers can look into this further. Was this option offered to you? If not, contacting our support team outside of the Community will ensure you get the issue escalated. It's important to note that product limitations aren't escalated, however, you can send feedback directly to our engineers to let them know about the functions and features you'd like to see in the program. To do this, click on the Gear icon > and look for Feedback. Let me know if you have other questions, I'm here to help.