Hello tinad,

Thanks for jumping on this thread. I want to make sure you're able to get back on track with reconciling your accounts so that you can move on to other work you need to complete in QuickBooks Online or other work in general. I'm here to help get you to where you need to be.

I see that you've posted a question about this same issue in our US QuickBooks Community forum. This current thread is in the Canadian forum, so if you're using a US version of QuickBooks Online, I recommend returning to that forum and your thread to wait for a response. It's important to make sure the right team is tackling these kinds of issues. Here's a link to your original post: Anyone having problems reconciling. If you'd prefer to work with support directly, feel free to use the options outlined here: QuickBooks Online Support (US)

If you are working in QuickBooks Online Canada, I'll leave the contact details for our support teams at the end of my response. I first encourage you to try troubleshooting steps like clearing cache, using a private browser, and even trying a different browser type to see if the error persists. Since QuickBooks Online is a cloud software, it can be impacted by things like temporary Internet files and even browser compatibility, so these are a good place to start.

To get further assistance with this, please use one of the following options to connect with our support team.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

A member of our team will be able to work with you one-on-one to troubleshoot further and figure out the next steps to resolve the problem.

Have a great rest of your day!