This isn't the kind of service we want you to experience, @SuperNotSupper.
I know that you've already contacted our support, however, calling in is our other way of helping you. This way, we can check the case from your previous call and assist you further regarding the update.
Here's how to reach out:
- Go to (?) Help, then Contact Us.
- Type a brief description of your issue, then click Let's talk.
- Choose Get a callback, or Start a chat.
I've added these articles about the NAB account that you might find helpful.
Fill me in if you need help with anything else. I'd be sure to reply as soon as possible. Thanks for coming in and have a good one.
