Hi troya,
There can be a number of reasons why the connection could stop working. As NAB Connect feeds commonly use a token or One-Time-Password (OTP), this can interrupt the feed when it tries to automatically update but is unable to without the updated OTP or token code. Try pressing the 'Update' button on the Banking page, or if you see a link in a banner that says Fix Your Connection click this and follow the prompts to enter in the OTP and bring transactions through. This article also contains some helpful troubleshooting and lists some other common errors and fixes if the above is not the case.
If this does not update the feeds and you're unable to see the cause for the issue, the best option is to reach out to our support team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking credentials to security tokens to connection issues from our end; the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and/or raise it for a further investigation if necessary. They can be contacted on 1800 046 038 or by following the below steps:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information.
-Kass
