I too have this issue. Quickbooks has not updated my transactions since september and the manual workaround of downloading the csv files from HSBC and importing them is a bust too as HSBC no longer provide this service. I ended up typing them in individually (and the split rules then do not work).

This is Quickbooks main selling point (to me) if we can't find a way around it (whatever the problem may be) I will have to change accounting software.

I hope that you can provide an update ?