Hi there, davids2.

As I tried these steps in my reconciled account, I was able to get the account history and the current balance. You might want to check this again on a private window. 

Clearing your browser’s cache or switching to a different one would be fine as well. This is to check if the overloaded files in your browser is causing the issue. 

You can also run a different report to get the balance you need. Here’s how:

1. Go to Reports from the left menu. 
2. Search Transaction Detail by Account on the search box. 
3. Set your desired dates and click Run report.  

Please let me know if there’s anything else you need.