We appreciate you sharing your experience, Healingstagemelb. We can see how concerning it can be when something doesn’t work as expected.
To address this issue effectively, we recommend contacting our QuickBooks phone support team. They have the tools and expertise needed to assess the status of the Commonwealth Bank's Open Banking integration in QuickBooks and resolve the issue of being routed to the Direct Banking feature.
To make things more convenient and avoid waiting on hold, we suggest using the Call Me Back feature. This will reserve your spot in the queue, allowing one of our support agents to contact you at your convenience.
Here's how:
- Log in to your QuickBooks Online account
- Click the Help icon located in the upper-right corner of the screen.
- Go to the Search tab.
- At the bottom of the page, select the Contact Us button and enter the details of your concern.
- Select Continue.
- Opt for the Callback option.
You can check out this article to learn when to contact them: Get help with QuickBooks products and services.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.
