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CarlSJ
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Greetings, @SteveMc1. Let's perform troubleshooting steps so the reminder list transactions will disappear from the list.

 

Before we start, may I confirm what specific transaction type you're trying to enter? Also, are you trying to enter a transaction from the reminder list page? Any additional information you can provide will be appreciated, as it will help me offer a solution that meets your requirements.

 

In the meantime, let's implement some troubleshooting steps to determine if the problem is related to your browser. Regular browsers can display unusual behavior when working with QuickBooks, often due to the build-up of cached data. A private window can bypass any previously stored cache and establish a clean connection to QuickBooks.

 

These are the keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If it works using an incognito, let's return to your regular browser and clear its cache to restore functionality. As an alternative, consider switching to a different supported browser.

 

However, if they still not disappear from the reminder list, let's use the Create option in the Action column to establish a transaction for the reminder list template, ensuring it will be removed promptly:

 

  1. Sign in to your QBO account.
  2. Go to the Settings icon and select Recurring Transactions.
  3. Click on the Reminder List button.
  4. Select the specific reminder transaction on the list.
  5. In the Action column, select the dropdown icon.

    Action-column.png

 

A prompt message will appear indicating that a transaction has been created. You can then go to the Audit Log to successfully send the created transaction:

 

  1. Go to the Settings and select Audit Log.

    Audit-Log-Settings.png

  2. Locate the created transaction, then click on the linked transaction.

    See-transaction.png

  3. You'll be routed to the transaction page where you can Review and send it.

 

Furthermore, you can use this article to resolve the issue if you notice that one or more of your recurring transactions were not created: How to handle a recurring transaction that did not run.

 

It's best to explore all possible troubleshooting solutions to resolve a problem, and I'd be happy to guide you through the necessary steps. If you have any follow-up questions, I'll be here to assist you.