Thanks for replying to the thread, KatSc. We can create a refund transaction that will show as a credit to your customer and be used to pay for their open invoices. Allow me to provide the steps to achieve this.
Before we begin, I would like to confirm whether you are processing a refund for your customer. If that's the case, we can record it as a credit memo. Once this transaction is processed, you will be able to use the credit memo for future purchases. Here's how:
- Go to +New and select Adjustment Note.
- Choose the name in the Customer field.
- Enter the Credit Memo Date, Amount, Tax, and Product/Service.
- Hit Save and close.
However, if this isn't the case, we can use the Journal Entry instead. I recommend reaching out to your accountant for further guidance on this.
Additionally, you can check out this link to learn how to categorize your transactions in QuickBooks Online.
Let me know if you still have other concerns about your customer refunds. We'll be here to assist you as soon as possible. Take care always.
