I can see the inconvenience you've been experiencing with your delivery issue for a week now, Larisa.
Please know that we have an ongoing investigation about the delivery issue when sending invoices. This means other users are affected as well. Rest assured that our product engineering team is actively investigating to find a permanent fix.
Meanwhile, please reach out to our Phone Support Team to ensure you're added to the list of affected users. This way, you'll receive email notifications with any updates. Here’s how to contact them:
- Open your QuickBooks Online account.
- Go to the Help icon in the top right-hand corner.
- Select Search, then enter your question in the box and hit Contact Us.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:30 AM to 6:30 PM, AEDT.
Once everything's fixed and you're able to send your invoices, learn how to record customer payments in QuickBooks.
We appreciate your patience regarding this matter. Let me know in the comments below if you have more questions about your invoices or other concerns in QuickBooks, Larisa. I'd be glad to help.
