Hi BGEA,

As a last trouble shooting step we can disconnect and reconnect the bank account in QuickBooks Online. Prior to disconnecting your bank account in QBO, I would recommend contacting our Customer Care Team. That way, one of our support agents can check your connection type and see if there is an ongoing product investigation as well.

Here's how to disconnect the bank account:

1. Go to Transactions, then Bank transactions.
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Select Save and Close.

How to contact customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.

Post again in the Community if you have further concerns. I am around to help you.