Hi EMendoza81,
Are you referring to the Request to add your bank in to QuickBooks Online? If yes, you can definitely submit a new request. Here's how:
- Go to Transactions, then select Bank transactions.
- Select Connect account.
- Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
- If you’re still unable to find your bank, select Request.
- Enter your bank's web address (URL) in the field provided, then select Request.
Just a heads up that all request submitted is to be reviewed by the financial institution and Intuit QuickBooks online. In the meantime, you can manually upload a CSV file to add your bank transactions.
Post again in the Community if you have other concerns. I'll be here to help you.
